Shipping & Collection Policy
Processing Times
Order Processing: All orders are processed within 2 to 5 business days.
Exclusions: This timeframe excludes weekends and public holidays.
Collection Option
Address: Collection is available at 15A Nuweveld Ave, Quellerina.
Hours: Collection hours are strictly between 9:00 am and 4:00 pm.
Availability: Collections are open Monday to Friday only. We are strictly closed on weekends and public
holidays.
Pre-Arrangement Required: In-store collection from our offices must be pre-arranged ahead of time.
EFT Payment Clearance
Bank Reflection Required: For all Electronic Funds Transfers (EFT), the payment must fully reflect in our bank
account before any collection can take place.
No Proof of Payment (POP) Releases: Under no circumstances will any items be released based on a
physical or digital Proof of Payment (POP). Goods will strictly only be handed over once the funds have cleared
and are visible in our account.
Shipping Fees & Rates
Standard Rates: Shipping rates are calculated at checkout based on delivery address and package size.
Carrier Terminology Disclaimer: Shipping service names displayed at checkout (such as ‘Local Overnight
Shipping’ or ‘LOVN’) reflect internal courier category terms and do not guarantee next-day arrival. These
names indicate the transit method used once dispatched and do not override or bypass our standard 2 to 5
business days processing time.
Order Tracking
Tracking Notification: Once your order has been dispatched, you will receive an email notification containing a
tracking number.
Status Updates: Please note that it generally takes up to 48 hours for tracking updates to become available
online after dispatch.
Delivery Issues & Damaged Shipments
Delayed Parcels: If your parcel has not arrived within 3 to 5 business days after receiving your shipping
confirmation email, please reach out to us.
Damaged Outer Packaging: If the external packaging arrives damaged or looks opened upon delivery, please
take photographs immediately and notify the courier driver on the spot before signing for receipt.
Damaged Goods: If you open your parcel and find that the items inside are damaged, you must notify us
immediately. Please provide clear photographic evidence, as well as video footage where warranted, to
support your claim.
Support Email: Contact our customer support team at orders@clickbyte.co.za.
Required Info: Please include your name and order number in the email for faster assistance.
Returns Policy
Return Window
14-Day Limit: If you need to return an item, you have 14 days from the date of delivery to initiate the return.
Returns requested or sent back after this 14-day window are generally not eligible for a refund or exchange.
Proof of Purchase
Documentation Required: A valid receipt, invoice, or official proof of purchase is strictly required to process
any return or exchange.
Return Condition & Packaging
Original Condition: Items must be unused, unaltered, and in the exact same condition that you received them.
They must not show any signs of handling, dirt, fingerprints, or tampering.
Original Packaging: Items must be returned with all their original, undamaged packaging.
Repackaging Fee: Where the original packaging has been damaged or altered, a 15% to 20% repackaging
fee may be levied at our discretion.
Assessment & Refund Process
Inspection Policy: All returned items will be carefully assessed for damage, packaging integrity, tampering,
and overall condition before a refund is approved.
Assessment Timeline: The inspection and damage assessment process can take up to 4 business days
from the date the item is received at our offices.
Refund Turnaround: Once the assessment is complete and the return is formally approved, refunds will be
processed within 10 business days.
Return Shipping Costs
Customer Responsibility: Customers are responsible for paying their own return shipping costs.
Non-Refundable: All return shipping fees are strictly non-refundable.